Delete your ToluBhai account

Delete from inside the app

Open Account or Settings in the ToluBhai app, then choose Delete my account. You confirm twice before anything is scheduled. This is the shortest way, and it works even when your counter has no shop access left.

Ask support instead

You do not need the app to ask for deletion. Use the email or call link under Contact below.

What deletion erases

In shops owned by other people, their shops and the trades saved by other people are kept. Every record in a shop you own is erased, including records saved there by your workers.

• Your full login identity, not just the shop you are looking at now.
• Every shop you own, together with the records saved in those shops.
• The trades you saved yourself, including trades saved in shops owned by other people.
• Your memberships and counter assignments in other people's shops.

Seven days to cancel

Erasure starts seven days after the deletion is scheduled. During those seven days, sign in and use Cancel deletion on the same account-deletion screen, or contact support for help. Existing account access rules still apply. Once erasure has begun, it cannot be undone.

What is kept afterwards

After a deletion is committed, or after a scheduled deletion is cancelled, we keep only minimal proof of that decision for 30 days. That proof is a short record of the decision itself. It holds no business or customer data such as trades, weights, rates or names, so it cannot be used to recover any records.

Other phones signed in to the account

Another phone may not have learned about the deletion yet. A phone that is offline keeps its own records until it is online again and receives verified proof from the server. Do not expect those records to disappear while the phone stays offline. If the 30-day proof period has already passed, contact support before wiping anything by hand.

What support will never ask for

Support never asks for your password, a one-time code (OTP), an access token, or the details of any saved trade. Do not share them with anyone who asks.

Before you ask

Check that you are asking from the account you want erased. Support must verify that the account belongs to you before helping.